Tuesday, December 2, 2025

Plan Your Strongest Start to 2026: A Simple Strategy for Salon Owners

Start 2026 with clarity, confidence, and a plan

Do you ever feel like January arrives before you’ve had the chance to breathe?

You open the salon doors in the new year and suddenly you’re already behind. Your database feels quiet, your social pages look a little tired, and your marketing plan still lives in your head instead of on paper. It’s not that you lack ideas. You just haven’t had the time to map them out. Does that sound familiar?

Many salon owners start each year hoping things will simply “fall into place.” But what if next year didn’t have to rely on hope at all? What if you walked into 2026 feeling prepared, calm, and clear about what needs to happen?


THE REAL REASON PLANNING MATTERS
I read something recently that made me think. It said most businesses don’t struggle because of poor effort. They struggle because they’re always reacting. Does that sound familiar?  How often do we step into a new year knowing we’ll be juggling bookings, clients, staff questions, and last-minute marketing, all at the same time?

What if instead of reacting, you led with intention? What if 2026 could feel lighter because the groundwork was done before the year even begins? When you think about it, your clients rely on structure from you every day. So why not give your business the same structure?


LOOK BACK BEFORE YOU LOOK FORWARD
Before you plan your year, it helps to understand the year you just had. What were your strongest months? Which treatments were booked the most? Did retail feel consistent or was it up and down? These questions tell you more than raw numbers ever could. They show you what your clients value and what your business naturally does well.

Have you ever looked at your booking patterns and realised your clients are telling you exactly what they want? It’s easy to miss these signals when you’re busy, but reviewing them now gives you clarity that makes planning much easier.


CHOOSE THREE PRIORITIES FOR THE FIRST HALF OF 2026
Planning becomes more manageable when you simplify your goals. Instead of trying to fix everything at once, choose three things that matter most. Maybe you want stronger rebooking habits. Maybe you want more consistency with retail. Maybe you want to grow your email list, update your menu, or improve team training.

Ask yourself: “If my salon only achieved three things by June 2026, what would make the biggest difference to our growth?” The answer to that single question can shape your entire strategy.


PLAN YOUR FIRST TWO CAMPAIGNS NOW
You don’t need complicated campaigns to get momentum. You just need to decide early. Think about what your clients usually need in January and February. Are they looking for a fresh skin reset after the holidays? Do they want a simple brow lift to feel polished for the new year? Are they craving hydration after sun and heat?

When you choose your campaigns early, everything else becomes easier. Your posts support your focus. Your team knows what to talk about. Your clients see a clear message instead of scattered offers. Planning early is not about doing more, it’s about making everything feel smoother.


SET YOUR CONTENT THEMES
Your social media and blog shouldn’t feel like a guessing game. Pick a few themes that support your goals. Skin education. Treatment benefits. Product how-to. Team stories. That’s enough to create steady, meaningful content.

Ask yourself what your clients ask you about the most. Their questions can become your weekly posts. When your content speaks directly to your clients’ needs, they stay engaged because they feel seen.


REFRESH YOUR ONLINE PRESENCE
When was the last time you looked at your website through the eyes of a first-time visitor? Does it feel fresh and clear? Are your photos current? Can people easily see what you offer and how to book? Many salons underestimate how much this matters. But your website is often the first impression people get of your business.

Take a moment to look at your Google listing and social pages too. Do they show the real you? Would a new client feel confident they’ve found a professional, warm, trustworthy salon? Sometimes even a small refresh can lift your credibility instantly.


GET YOUR TEAM READY BEFORE JANUARY
Your team will perform better when they know exactly what’s coming. Share your three goals. Walk them through your January focus. Talk about what clients will need after the holidays. This gives everyone confidence. It also creates a sense of unity, where each person knows how their actions support the bigger picture.

Ask your team one simple question: “What can I do to support you so we start the year strong?” You might be surprised by how much insight they give you.


CREATE A SIMPLE CLIENT COMMUNICATION PLAN
Clients love consistency. They want to hear from you regularly, but in a way that feels helpful, not overwhelming. One newsletter a month is enough. Three weekly social posts is enough. A steady rhythm builds trust and keeps your salon top of mind.

Think about the moments during the year when clients struggle the most. Dry skin. Busy schedules. Weather changes. Use those moments as teaching opportunities. Your content becomes more valuable when it solves real problems.


REVIEW YOUR MENU FOR 2026
Your menu should make sense at a glance. Every treatment should serve a purpose. If something hasn’t been booked in months, it might be time to remove it or refresh it. If clients keep asking for specific results, you may want to highlight treatments that deliver them.

I had a business planning session with one of my clients and she asked me to review her treatment menu. I asked her what the most popular treatments were and what were the least. We also looked at which treatments maximise revenue that she would like to focus on and promote more. Then we removed treatments that were time consuming or of low profit margin, and refocused on treatments she loves to deliver and also treatments that brought the most income. This helped her re-focus on her first quarter in 2026 and what her training and marketing focus should be. 


BUILD SIMPLE REBOOKING HABITS
Rebooking doesn’t have to feel salesy. It becomes natural when you connect it to results. When clients know there’s a plan for their skin, they say yes more often. A friendly suggestion is all it takes: “Let’s book your next visit so we keep your results on track.”

Have you noticed how clients appreciate structure when it’s offered with care?


MAP OUT YOUR TEAM TRAINING
When was the last time you asked your team what they would love to learn more about? Strong salons have strong training habits. This doesn’t require long sessions. Even short monthly check-ins can lift consistency. A quick product refresh. A service standard review. A technique update. These small sessions build confidence and raise the quality of every client experience. Your account manager witll help you with tructured monthly training sessions for you and your team. Reach out and plan out the next six months with monthly team training supported by your brand. 


MAKE SPACE FOR YOURSELF IN THE PLAN TOO
Running a salon requires energy. It’s easy to pour everything into your business and leave nothing for yourself. Block out admin time. Book small breaks. Protect your creative thinking time. A stronger you leads to a stronger year.

Start your 2026 planning now so the year begins with clarity, not pressure. You deserve a calm, confident start.


Thursday, July 24, 2025

Beauty Therapist vs Dermal Therapist: Why the Industry and Consumers Are Still Confused

 

beauty therapist vs dermal therapist

Ask any skincare professional or client, and they’ll tell you: the terminology in the beauty industry is confusing. Titles like "Beautician," "Beauty Therapist," and "Dermal Therapist" are often used interchangeably. But they aren’t the same, and that creates uncertainty for both consumers and professionals.

This confusion isn’t new. It’s the result of decades of changes to qualifications, training structures, and industry language. And unless we address it, it will continue to affect the credibility of our profession and the confidence of our clients.

So what do these titles actually mean? And more importantly, what should they mean?


The History of Beauty Therapy Training in Australia

Before the 1990s, Australia had no national framework for beauty therapy qualifications. Despite this, many private colleges offered exceptional training programs, Certificate IV and Diploma in Beauty Therapy, that produced highly skilled professionals.

These courses were rigorous and focused heavily on skin. Students were trained in:

  • Skin science

  • Anatomy and physiology

  • Cosmetic chemistry

  • Advanced facial treatments and equipment

In addition, these qualifications included extensive in-salon experience and vital modules in communication, client consultation, and product recommendation. If a student failed these interpersonal skills modules, they failed the course.

The college I taught at was one of the most reputable, operating since 1963 with a 100% employment success rate. Graduates were work-ready, confident, and deeply knowledgeable in both the science and service of skin health.


Accreditation and the Evolution of Training Packages

Formal accreditation arrived in the mid-1990s. The first official government Beauty Therapy Training Package was introduced in 1999, designed to create consistency in vocational education across the country.

This was a positive step forward in theory. But as qualifications became standardised, many essential components were either removed or shifted to more advanced levels, fragmenting the training journey.


Legacy Professionals: Beauty Therapists Practising as Dermal Therapists

Many professionals who trained prior to accreditation have continued their learning and now practice advanced skin procedures like laser, microneedling, microdermabrasion, and advanced peels.

They may hold a Diploma in Beauty Therapy, but in practice, they are Dermal Therapists.

Their expertise has evolved alongside the industry. Years of hands-on clinical experience, plus ongoing upskilling, mean they are fully capable and often ahead of newer graduates.

Yet, their title doesn’t reflect this.


What’s in a Title? Breaking Down the Confusion

Here’s a simplified view of the current structure:

Title Typical Qualification Common Services Provided
Beautician Certificate III Waxing, tanning, tinting, nails, basic makeup
Beauty Therapist Certificate IV / Diploma Facials, body massage, advanced skin treatments
Dermal Therapist Adv. Dip / Bachelor Degree Laser, microneedling, advanced skin therapy

The issue is that clients don’t know this. Nor should they be expected to. They just want safe, effective treatments from trained professionals.

Meanwhile, many professionals hold qualifications that don't align with what they actually do.


How Training Has Fragmented

The current qualification system has become disjointed:

  • Certificate III focuses solely on grooming services.

  • Certificate IV and Diploma have had key modules removed, like cosmetic chemistry and skin science.

  • Advanced treatments are now only available through additional Advanced Diplomas or Bachelor-level Dermal Science degrees.

This means that to perform both basic grooming and advanced treatments, a student may need to complete three or more qualifications.

It’s expensive, time-consuming, and inefficient.

And worse, important interpersonal skills like client consultation and retailing have been withdrawn, despite being essential to salon success.


The Gap Between Consumer Understanding and Professional Titles

The result? A growing disconnect between what professionals are legally and ethically qualified to do, what their title suggests they can do, and what clients think those titles mean. 

This creates confusion about pricing and service quality.

Clarity is needed not only for the public but also for employers, insurance providers, and educators.


What the Industry Needs Now

The feedback I have received from beauty business owners is that current graduates lack skills in communication, consultation, product recommendations and retailing skills. The training providers need to reinstate core modules like communication skills, consultation, and retail into Cert IV and Diploma. They also need to offer streamlined training paths that combine grooming and advanced dermal services.

A Beauty Therapist should be able to perform both a facial, a microneedling treatment, waxing and a brow tint. We shouldn’t need to stack multiple separate qualifications to deliver what the public sees as a single role.


A Call for Recognition and Realistic Pathways Forward

There are thousands of highly experienced diploma-qualified Beauty Therapists delivering Dermal Therapy services safely and effectively across Australia. Many have 10, 20, even 30+ years of experience.

And yet, there is no formal recognition of their advanced capabilities unless they re-enroll in expensive and time-consuming courses.

Expecting these professionals to spend $20,000–$30,000 on a new degree is neither practical nor respectful of their contributions.

What we need is Recognition of Prior Learning (RPL) pathways for dermal procedures, affordable, short bridging courses to upgrade core modules and assessments that validate clinical skills, not just paperwork.

This isn’t about lowering standards. It’s about acknowledging that many Beauty Therapists already meet or exceed those standards.


My Perspective: Beauty Therapist by Title, Dermal Therapist by Practice

Personally, I hold a Diploma in Beauty Therapy. That is my official qualification.

But with decades of education, salon experience, and advanced training, I now offer the same services as a Dermal Therapist.

I still call myself a Beauty Therapist, but I always clarify what I actually do. The title doesn’t reflect the depth of my skillset. And I know many others feel the same.

Our industry is evolving. It’s time our qualifications, titles, and recognition systems caught up.


Further Reading & References

Saturday, June 28, 2025

Beauty Therapist Embodying Excellence - Qualities to Elevate Your Beauty Business

 

Beauty Therapist: Embodying Excellence - Jana Elston

As a beauty therapist, you hold the power to transform not just skin, but lives. Your hands, knowledge, and energy create experiences that can boost confidence, inspire self-care, and educate clients for lasting skin health. But what truly makes a beauty therapist exceptional? In today’s fast-paced industry, where trends come and go, these 15 timeless qualities will help you build a thriving, trusted client base and stand out as a true skin health expert.

Cultivate True Empathy

Skin conditions often affect more than just appearance; they impact confidence, social lives, and mental health. By showing genuine empathy, you make clients feel safe, supported, and respected. This emotional connection builds a long-lasting client-therapist relationship.

Master Skin Science and Anatomy

An exceptional beauty therapist understands the complexities of the skin barrier, microbiome, and cellular processes. Your in-depth knowledge allows you to confidently choose the right products and treatments, explain them to clients, and deliver visible, lasting results.

Customise Every Treatment

There’s no one-size-fits-all approach to skincare. A great therapist tailors each facial, peel, or product recommendation to the client's unique skin type, condition, and lifestyle. Personalised care leads to better results and higher client satisfaction.

Choose Products Mindfully

Exceptional beauty therapists choose products based on efficacy, safety, and ingredient integrity, not hype. Understanding formulation science empowers you to select what truly supports skin health and to confidently explain choices to your clients.

Embrace a Holistic Approach

Exceptional beauty therapists look beyond topical treatments. Consider your client’s nutrition, sleep, stress levels, and overall health when designing treatment plans. This holistic view supports real, sustainable results.

Master the Art of Communication

Simplify complex skincare concepts so clients understand what you’re doing and why. Clear explanations about procedures, sensations, and aftercare make them feel confident and respected, enhancing their overall experience.

Learn From Every Client

Each client’s skin is unique and teaches you something new. By approaching each appointment as an opportunity to learn, you continuously evolve and refine your skills. Valuing feedback makes you a better professional and shows humility.

Embrace Mistakes as Learning Opportunities

Perfection doesn’t exist; even experienced beauty therapists will make mistakes. Acknowledge them openly, learn from them, and adjust your methods. Clients will respect your honesty and appreciate your commitment to growth.

Build Trust Over Sales

Trust is earned through honesty and authentic care. Never push unnecessary products or upsell services just for profit. Focus on building long-term relationships where clients feel valued and understood.

Stay Inspired Through Reading

Reading books and scientific literature keeps you inspired and updated. Exploring topics from skin science to psychology and nutrition enhances your knowledge and broadens your approach. For recommended reading, visit my blog: Jana Elston Blog.

Commit to Lifelong Learning and Education

The skincare industry evolves rapidly. By attending workshops, reading the latest research, and staying curious, you remain at the forefront of knowledge. Share this learning with clients so they feel empowered and included in their skincare journey.


Final Thoughts: Embodying Excellence

Being an exceptional beauty therapist isn’t about perfection; it’s about passion, integrity, and a genuine commitment to serving others. By embodying these 15 qualities, you can make a powerful impact on your clients’ lives, build a thriving beauty business, and continue to grow personally and professionally.

Your clients deserve the best version of you, and investing in these qualities ensures they receive not only visible results but also a deeper sense of trust and care.

If you’re ready to continue your learning journey, explore my blog for more resources on skin health, types and conditions, and professional inspiration: Jana Elston Blog.

By living these values every day, you’ll not only help your clients glow — you’ll inspire them to feel truly confident in their skin and themselves.

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