In today’s competitive beauty industry, where clients are spoiled for choice, glowing reviews are more than just a pat on the back — they’re powerful marketing tools. Whether you're a solo beauty therapist, run a home salon, or own a bustling clinic, gathering positive reviews on your Google Business Profile and Facebook Page can dramatically boost your online visibility and attract new clients.
Let’s explore why reviews matter so much, how to ask for them without feeling pushy, what to do if a bad one pops up, and how to re-purpose great reviews into content that builds trust and drives bookings.
Let’s explore why reviews matter so much, how to ask for them without feeling pushy, what to do if a bad one pops up, and how to re-purpose great reviews into content that builds trust and drives bookings.
Why Reviews Matter More Than Ever
- 93% of consumers say online reviews influence their buying decisions.
- 72% won’t take action until they’ve read reviews.
For beauty businesses, where personal connection, trust, and results are everything, reviews are proof that you deliver what you promise. They don’t just help you show up in searches — they help you stand out.
Top Questions Beauty Business Owners Ask About Online Reviews
1. “How do I get more clients to leave a review?”
It starts with delivering an exceptional experience and simply asking at the right time (more on this below!).2. “Should I focus on Google or Facebook?”
Both. Google reviews boost search visibility, while Facebook reviews support your social media presence. Aim to build both profiles consistently.
3. “What if I get a bad review?”
Negative reviews can be an opportunity (yes, really!). We’ll show you how to handle them professionally.
4. “Can I use my reviews in social media or marketing?”
Absolutely — and you should! Reviews are perfect for building authority and trust with potential clients scrolling your feed.
How to Encourage Clients to Leave a Review (Without Being Awkward)
How to Encourage Clients to Leave a Review (Without Being Awkward)
Here are smart and simple ways to encourage reviews naturally
1. Ask in person at the end of the treatment
When your client is glowing (literally!) and happy with their results, that’s the perfect time. Try saying:
"I’m so glad you loved your treatment! If you have a minute later, I’d really appreciate a review on Google or Facebook. It helps small businesses like mine grow."
2. Send a follow-up text or email
A gentle reminder with the link makes it easy. Example:
"Thank you for visiting [Your Business Name] today! We’d love if you could leave us a quick review — here’s the link [insert review link]. It only takes 30 seconds and means the world to us!"
3. Add a QR code to your mirror, reception area, or thank-you card
This lets clients scan and leave a review while waiting or on their way out. You can create one for free using sites like qr-code-generator.com.
4. Include links in your email signature and booking confirmation/reminder emails
Small touches go a long way in planting the idea.
What To Do When You Get a Bad or Low-Star Review
Don’t take it personally
Step back, breathe, and avoid replying in the heat of the moment.Respond calmly and professionally
Example:
"Hi [Name], thank you for your feedback. I'm so sorry to hear your experience didn’t meet your expectations. I take all feedback seriously and would love the opportunity to discuss this further and make it right. Please feel free to contact me directly at [your contact info].”
A professional, caring response shows others reading that you’re committed to client care, and sometimes the reviewer might even update or remove their comment.
"Hi [Name], thank you for your feedback. I'm so sorry to hear your experience didn’t meet your expectations. I take all feedback seriously and would love the opportunity to discuss this further and make it right. Please feel free to contact me directly at [your contact info].”
A professional, caring response shows others reading that you’re committed to client care, and sometimes the reviewer might even update or remove their comment.
Look for patterns and adjust
If you notice repeated comments about wait times, pricing, or a specific treatment, use that feedback to improve your business.
How to Re-Purpose Reviews to Boost Your Social Media and Online Presence
1. Create quote graphics
Use Canva to create eye-catching posts with client quotes and a 5-star graphic. Rotate weekly for fresh content. Text overlay idea: “Another happy client!” or “What our clients are saying…”
2. Reel or Story Testimonial Highlight
Read the review aloud on a voiceover while showing clips of your treatment room or skincare results.
3. Pin top reviews to your Facebook or Instagram Highlights
Create a "Client Love" highlight on your Instagram so new visitors instantly see positive feedback.
4. Turn reviews into testimonial carousels
Use one review per slide with relaxing visuals in the background. Add a call-to-action like “Book your glow-up today.”
5. Include them in your newsletter or blog
A “Client Spotlight” or “Review of the Month” makes great filler content while building trust with your subscribers.
Final Thoughts
Building your reputation online starts with the service you offer in the salon, but it grows with how you show up in Google search and social media. Client reviews give you social proof, build trust, improve your local ranking, and convert curious browsers into loyal clients.
Your Action Plan:
- Claim and optimise your Google Business Profile
- Regularly request reviews from happy clients
- Address negative reviews professionally
- Re-purpose great reviews into engaging social media content
The best part? Happy clients are usually more than willing to help — they just need to be asked.
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